Senior Services Officer-BBD(Outsource)

Job Description

JOB DESCRIPTION

1. Maintain effective resources management/planning for the ODD team against team core activities and Utilization.
2. Manage the Supervisors, Checkers & Makers daily & Monthly performance/productivity
3. Create & review the KPIs for all ODD Supervisors, Checkers & Makers regularly and when needed.
4. Prepare the Mid & Annual appraisal for the ODD Supervisors, Checkers & Makers Teams.
5. Manage the daily operation of the ODD Supervisors,Checkers & Makers & Compliance with the Ongoing due diligence & Anti Money laundry regulations/SOPs.
6. Reports compliance & all other issues and recommend changes to Management.
7. Ensure that progress reports are shared with Senior Business Banking, Operations & Compliance management accurately & on time.
8. Ensure that a proper follow-up is in place with Operations, Compliance, and other units for the pending cases.
9. Prepare critical Reports to Senior Management/GCEO Office on demand to show the progress.
10. Work effectively with the department Manager and other departments Senior co-workers,
11. Prepare & Review all ODD related SOPs/Policies/SLA's, Memo's & BRIYs to ensure compliance with ODD, Anti money laundry regulations and recommend changes accordingly
12. Ensure to follow action plans in response to compliance, Fraud violations & Audit discoveries identified cases.
13. Identify Risks & set Controls for the ODD Teams.
14. Arrange with Quality & Control team to Monitor RCSA, KRI, Control Testing for the ODD Makers & Checkers Teams.
15. Ensure completion of ODD for all customers, otherwise approved consequence management is implemented.
16. Ensure the Exit relationship exercise is implemented after deciding which relation to be exited after analyzing the customer Revenue, commitments, Facilities, DD s, etc., and sharing the recommendation to Management.
17. The final list is to be Shared with MIS team to provide the Account details & Status.
18. Ensure Analysis of the shared MIS data is completed to decide which relation can be exited based on customer ongoing commitments with Bank and other parameters as per ADIB SOP's.
19. Share the final list with BBD Product/Marketing Manager to dispatch the Exit letters to customers.
20. Review after BAU period again the ODD completion status for all customers in scope, ensure all completed/under process cases are excluded from the closure.
21. Share the final pending list for closure with BBD Checker team.
22. For cases with Balances, to arrange to Issue a Payment orderto clear the balance and then to arrange for closure.
23. Ensure implementing Customers Exemption from ODD Process by deciding which relation to be Exempted after analyzing the customer Revenue, commitments, Facilities, DD's, etc.
24. The final list is to be shared with Group Compliance (GCD) to approve the exemption.
25. Post Obtaining GCD approval, to communicate with IT/MIS team to obtain the Channels & Cards status/availability.
26. After analyzing the data to share the final scope with MIS/CSF teams to process the blocking of the Channels & Cards.
27. To Ensure Pop-Up Messages are placed for exempted customers as per approved Memo from GCD/Business.
28. Any Other task assigned by Line Manager.

• Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of ADIB Business Banking Products & services
• Good knowledge of Policies & Procedures
• Fair Knowledge of banking practices, regulations & risks
• Good Knowledge of Ongoing due diligence regulations issued by regulatory authorities
• Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
• Computer skills
• Excellent Communication Skills
• Excellent in Excel.