Dubai - Account Executive
Emirates Airline Dubai
Job description / Role
Employment: Full Time
Position
The Account Executive is accountable for professionally handling the accounts of each customer they are assigned to and consistently pursuing the smooth functioning of all the training services provided to the customers. Proactively identify the requirements, such as visa, ticket, and hotel, of the customers who walk in to the building.Reporting to the Manager Customer Services.
Accountabilities- Manage accounts and customer service activities and staff competence in these areas to optimize and sustain performance, profitability, and customer satisfaction.
- Proactively ensure fulfillment of ECFT sales strategy and targets and maximize retention of pre-existing business year over year.
- Document the clientu2019s expectations clearly to training services through proper registration of training.
- Liaise with and utilize support from suppliers and other partners as required.
- Work closely with Accounts Receivable Department to ensure receivables are monitored at target levels.
- Exceed client expectations through personal delivery of superior service, communication, and account follow-up.
- Resolve issues from incoming calls and promptly return messages for same-day resolution.
- Personally ensure proper coverage for territories in the absence of any team members.
- Take ownership and accountability for client account issues.
- Create and maintain positive relations with the clients, local and regional sales managers, sales personnel, training services, and management.
- Ensure the departmentu2019s reservation, booking, and follow-up on client training events.
- Communicate changes/variations in training to the Training Department and document such changes; administration and reporting as necessary.
- Exercise judgment to solve operational problems where the answer is not apparent.
- The head of the department or immediate supervisor may assign or delegate some functions to team members as required.
Knowledge, Skills, and Abilities
Required at this level are knowledge of methods and procedures concerning customer satisfaction; knowledge of telephone etiquette; and the ability to communicate effectively and efficiently. Ability to work with customers and other team members to gather data and facts.Ability to keep records and write business letters professionally.
Special Requirements
This position may require that applicants be willing and able to fulfill all job-related travel.
Qualifications & Experience- Bacheloru2019s degree in Business Administration or equivalent.
- Timely follow-up is critical to quality for this position.
- PC literate.
- Exceptional telephone skills.
- A minimum of 3 yearsu2019 experience in the same or a similar role.
Salary and Benefits
We offer an attractive salary and package.
Job Function: Customer ServiceCompany Industry: Aviation, Airlines & Aerospace
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