Cluster Head Collection And Recovery
Job description / Role
Employment: Full Time
Job summary
Ensure that the Collections Department is managed efficiently and effectively to enable it to meet business objectives. Implement a sustainable regional collection and recovery cooperation and governance to deliver on loss performance, productivity controls, and conduct.Enhance collections and recovery capability and drive optimisation and standardisation across collection departments.
Lead in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for collections and recoveries. Develop and deliver a relevant collection strategy which is commensurate with the size and risk of the portfolio by country.
Communicate to counterparts in credit risk functions and business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns, etc., to facilitate timely revisions to policies, procedures, and business strategies where required.Develop and deliver new tools into collections to enhance efficiency and effectiveness.
Ensure that portfolio analysis conducted by the credit team is fully leveraged for collections activity. Drive continuous process improvements, upskill collection techniques, upgrade collection tools, and optimise collections systems.
Ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall operational risk framework. Responsible for outsourcing matters and providing guidance to outsourcing owners on applicable policies and regulations to ensure compliance.
Skills and experience- Strong analytical capability with a proven track record of implementation.
- Good knowledge of the products as well as collections and recovery practices across markets.
- Proven ability to drive and manage change.
- Demonstrated leadership in managing high performing teams to deliver on the agenda.
- Strong communication and influencing skills.
- Dealing with diverse people.
- Multicultural mindset.
- Stakeholder management skills.
- Advanced credit risk management certification (preferred).
- Proficient English skills.
About standard chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.
If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer
In line with our fair pay charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
- Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies – everyone feels respected and can realise their full potential.
Company Industry: Finance, Investment & Asset Management
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