[ref. c66634616] Dubai - Maintenance coordinator
Job Description
Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests
as per the AMC terms.- Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback
professionally.- Job Assignment & Technician Coordination:
Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance
works.- Maintenance Documentation:
Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC
clients.- Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for
scheduled maintenance.- Service Quality Assurance:
Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic
audits of completed jobs.- Compliance & Safety Monitoring:
- Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement
recommendations.- Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional
services.- Cross-functional Collaboration:
Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client
satisfaction.- Rfq, PO and follow-ups, material arrangement prior to site work
- Budget related approvals
- Submittal of customer quotes