Maintenance Coordinator

Job Description

Job Purpose

This role involves handling budget preparations, warranty management, customer satisfaction surveys, and project handovers, while also ensuring compliance with company policies and procedures.

1. Projects Management & Handover

• Review, obtain, and archive documents as per project checklists.
• Coordinate with Project and Maintenance Supervisors for site inspections and takeovers of New Store Openings (NSOs) and remodels.
• Liaise with suppliers, operations, and field teams to track project progress and ensure timely completion of maintenance projects (e.g., Unipole, Drive-Thru, AC).

1. Tracker Management

• Create, update, and maintain trackers for Annual Maintenance Contracts (AMCs), Recruitment,
• Business Review Meetings (BRMs), Performance Development Reviews (PDRs), and Inventory Management.
• Ensure all trackers are up to date and provide periodic reports to relevant stakeholders.

1. Administrative Support

• Manage general administrative tasks such as preparing presentations for BRMs, quarterly reviews, additional business cases, SOPs, and MIS reports.
• Schedule and organize meetings, ensuring proper documentation and follow-ups.

1. Budget Management (CAPEX & OPEX)

• Prepare the 2024 UAE OPEX and CAPEX budgets for the maintenance department.
• Compile and maintain equipment order sheets along with supporting documentation for procurement.

1. Warranty Management

• Monitor and assess the performance of warranty service providers.
• Prepare reports and share findings with procurement and relevant stakeholders to address any concerns.

Skills & Qualifications:

• Strong organizational and administrative skills.
• Ability to coordinate multiple projects and stakeholders efficiently.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Excellent communication and interpersonal skills to work with suppliers, internal teams, and external vendors.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to maintain accurate records.
• Bachelor's degree in business administration, Facilities Management, Engineering, or a related field.
• Prior experience in maintenance administration, project coordination, or facilities management.
• Knowledge of budgeting, procurement processes, and vendor management.