Operations Manager

• Oversee daily operations of the education center to ensure smooth and efficient functioning.
• Manage academic and administrative staff, including recruitment, training, scheduling, and performance evaluation.
• Develop and implement marketing strategies targeting both B2C (students, parents) and B2B (schools, corporate clients, partners) segments to drive enrollment, retention, and brand awareness.
• Monitor business performance, including Profit & Loss, budgeting, resource allocation, and cost optimization.
• Ensure compliance with all regulatory, licensing, and other relevant requirements.
• Enhance the student experience through high-quality programs, services, and engagement initiatives.
• Coordinate with academic teams to support curriculum delivery, teaching excellence, and educational quality.
• Implement operational improvements, policies, and procedures to optimize efficiency and effectiveness.
• Serve as point of contact with parents, students, corporate clients, and other external stakeholders regarding operational, academic, and business matters, whenever necessary.
• Develop strategic plans to expand the centers programs, services, and revenue streams across both B2B and B2C channels.
• Identify and pursue business development opportunities, including corporate partnerships, school collaborations, and community engagement initiatives.
• Oversee vendor relationships, procurement, and facility management to ensure smooth center operations.
• Analyze performance metrics, customer feedback, and market trends to support data-driven decision-making.
• Foster a culture of continuous improvement, innovation, and accountability among staff.
• Lead initiatives to improve student and client acquisition, retention, and satisfaction across all segments.

Requirements

Qualifications:

• Bachelors degree in Business Administration, Education Management, or related field; Masters preferred.
• Minimum 5 years of experience in operations management, preferably in education, training, or a service-based business.
• Experience in recruitment, marketing, business development, and financial management (P&L).
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication skills with students, parents, staff, and external stakeholders.
• Proficiency in MS Office and educational management software.

Benefits

Benefits:

• Competitive salary and performance-based incentives
• Opportunities for professional development
• Supportive and collaborative work environment