Service Ambassador (Customer Service) - UAEN Only

Job Description

Key Responsibilities:

• Greet and welcome customers professionally as they enter the branch.
• Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM).
• Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks.
• Manage lobby traffic, maintain queue flow, and reduce customer wait times.
• Handle basic customer inquiries regarding account information, branch services, and product offerings.
• Promote bank products, services, and special offers aligned with customer needs.
• Collect and act on customer feedback to improve service delivery.
• Support branch operations with administrative tasks as needed.
• Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials.
• Follow all bank policies, procedures, and compliance regulations.

Job Skills & Qualifications:

• High school diploma or equivalent
• Prior experience in customer service, retail, or hospitality; banking experience a plus.
• Strong interpersonal and communication skills.
• Basic knowledge of banking products and digital tools.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees