Coordinator - Facilities Management Soft Services

Job Description

Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Coordinator - Facilities Management Soft Services to join our Integrated Facilities Services team in Dubai.

This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction

• Ensure daily deployments are maintained as per the contractual
• Ensure invoice information's and client approvals are shared within the stipulated time frame
• Ensure contractual KPIs are maintained as per scope
• To provide efficient and effective coordination for running smooth IFS operations

• Responsible for the coordination with all internal stake holders for new contract mobilization
• Maintain healthy and effective business communication with Internal department and client
• Timely actions on client escalations and other operational needs
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency
• Resource management and ensuring smooth operations at all sites
• Ensure to carry out regular cleaning audits to all contracts

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery
• Report any service variations to the contract to the operations Manager
• Effective utilization of CAFM systems on required contract
• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions

• 2-3 years experience in a similar capacity
• BICS certification or equivalent certification
• Good English writing and communication skills
• Valid UAE driving license
• Extensive knowledge in computers and reporting systems
• Good knowledge on cleaning operations, including machine, chemicals, and other process