Manager Facilities Management

Job Description

Job Description :

• Operations & Maintenance:
• Supervise all maintenance and repair activities across residential, commercial, and retail properties.
• Implement preventive and corrective maintenance schedules to minimize downtime.
• Manage in-house technicians and external contractors to ensure timely and high-quality service.
• Team Leadership:
• Lead and supervise a multidisciplinary technical team (HVAC, electrical, plumbing, civil, etc.).
• Recruit, train, and evaluate technical staff to ensure skills match operational needs.
• Conduct regular performance reviews and provide on-the-job coaching.
• Vendor & Contract Management:
• Negotiate and manage contracts with third-party service providers.
• Monitor KPIs and SLAs to ensure vendor compliance and performance.
• Budget & Cost Control:
• Prepare annual budgets for maintenance and facility services.
• Monitor expenditures and find cost-effective solutions for repairs and maintenance.
• Health, Safety & Compliance:
• Ensure all operations comply with UAE regulations, municipality rules, and safety protocols.
• Conduct routine inspections and audits to identify and mitigate risks.
• Client Relations:
• Serve as the primary point of contact for property managers and clients regarding maintenance concerns.
• Handle escalated complaints and ensure customer satisfaction through efficient problem-solving.
• System Implementation & Reporting:
• Oversee the implementation of CAFM/CMMS systems for workflow management.
• Generate regular operational reports for senior management and stakeholders.

Requirements:

• Education:
• Bachelor's degree in Engineering, Facility Management, or a related field.
• Experience:
• Minimum of 7-10 years of experience in facility management or maintenance services.
• Previous experience in managing operations in a repair/maintenance company is a must.
• Prior experience in managing technical teams and subcontractors.
• Skills:
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making capabilities.
• Sound knowledge of mechanical, electrical, and civil systems.
• Proficient in MS Office and facility management software (CAFM, CMMS).
• Good communication and negotiation skills in English (Arabic is a plus).

Preferred Qualifications:

• Professional certifications such as IFMA, BIFM, or Facilities Management Professional (FMP).
• Experience working within real estate or property development environments in the UAE.

Working Conditions:

• Full-time role based in Dubai.
• Occasional site visits required across Tiger Group properties.