Human Resources Manager (Hospitality)

Job Description

Confidential Search: Hotel name withheld at clients request

About the Role

A leading, internationally managed 5-star hotel in Juba is seeking a seasoned Human Resources Manager to lead the full HR function and drive a culture of high performance, service excellence, and continuous learning. This role is ideal for a hospitality HR professional with a strong hotel operations understanding and training/L&D expertise.

• Own the end-to-end HR strategy: workforce planning, talent acquisition, onboarding, retention.
• Design and deliver training & development programs for all departments; build annual training calendars and track ROI.
• Lead performance management, succession planning, and career pathways.
• Champion employee relations, engagement, and well-being; handle investigations and grievance/disciplinary processes.
• Oversee compensation & benefits administration and payroll coordination.
• Ensure compliance with local labor regulations and company policies; maintain accurate HRIS records and reporting.
• Partner closely with ExCom/Department Heads to align HR with guest-service goals and brand standards.

• 10+ years experience in hospitality HR, with at least 35 years in a managerial/lead capacity.
• Proven background in luxury or 5-star hotels (international brand experience is a plus).
• Strong track record in training design, facilitation, and L&D frameworks (service excellence, leadership, compliance).
• Solid knowledge of HR best practices, employee relations, and performance management.
• Hands-on, data-driven leader with excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced, operational environment with diverse, multicultural teams.
• Relevant degree in HR/Business or similar; professional certifications are an advantage.

• USD 2,500 3,000 net saving salary per month.
• Opportunity to shape HR and L&D in a flagship, 5-star property and make a tangible impact.