Customer Service Specialist

Job Description

We are seeking a passionate and enthusiastic Customer Service Specialist to join our growing team in Abu Dhabi. You will be the first point of contact for our valued clients, providing exceptional service and ensuring a positive and informative experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot customer concerns and work towards swift resolutions.
• Provide accurate and up-to-date information about our products, services, and membership options.
• Process payments and manage customer accounts efficiently.
• Uphold company policies and procedures while ensuring a positive customer experience.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Minimum 1 year of customer service experience (retail or wellness industry preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong written and verbal English fluency (Arabic a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude, enthusiasm for the wellness and fitness industry, and a passion for helping others.